Answers to Your Questions
How does it work?
When you purchase an osusume package, your subscription will auto-renew on the 20th of each month. If, at any time you don’t want the service to auto-renew, you can skip a month or cancel your subscription, but who would want to do that? Remember that we only have a limited number of packages available, so once you cancel, you may have to wait for a spot to open up again.
How are the books selected?
Good question, we are glad you asked. We spend several hours a month curating the best works from famous Japanese authors and up-and-coming new authors. Not all of them are translated into English, so there’s often quite a bit of digging we have to do (which we enjoy:)! We do this so we can provide new books that you probably haven’t read.
I'm quite picky, can I choose a genre?
Absolutely! For Standard Package and Trial Package, we have an option of Mystery/Thriller/Horror or Literary/Drama/Romance that you can choose from. If you’d like to try wider variety, you can choose “All Genre” too.
Are there any extra fees?
Nope, never! Shipping is included in the price.
Will you announce which author(s) will be featured each month?
We believe the element of surprise is a huge part of the fun. We will not announce what your package will contain before you receive it. That just isn’t fun!
Can I order multiple packages?
You most certainly can. In fact, order as many packages as you like. We suggest ordering 117. However, if you order 117 packages, you will for sure get some duplicate goodies that you can give to your friends
What does 'osusume' mean?
Osusume (おすすめ) is the Japanese word for ‘recommendation.’
When do I get my book?
Subscription packages ship around the 20th of each month. Due to COVID-19, the shipping is delayed worldwide. We're asking our customers to wait up to 2 months to receive the package. We appreciate your understanding during this difficult times!
Can I order this subscription service as a gift?
Yep! Simply subscribe as a regular subscriber and add your friend's address in the shipping address. This lucky duck person will continue to receive monthly boxes for as long as you want. At any point, you can cancel the service or switch the payment method!
3-Month Trial Package is also perfect for the gift. It’s one time payment and your loved one can choose to subscribe after 3 months.
Do you ship internationally?
Yes we do. Please note that international orders take longer to arrive. We cannot guess how long your package might be in customs. We do know that after 90 days, if your package is still in customs then they might send you a letter letting you know your package got stuck. Please let us know if you don't get the package after 90 days of receiving our shipping confirmation email.
How will I know when my package has shipped?
You will receive an email from us when your package has shipped. If you are in the Europe, it should take around 3-4 business days for your package to arrive. If you are an international customer, it could take up to a month. Whoa! You heard us right, a whole month! Since the packages have to go through customs, you just never know how long it will take. A good average is a little over a month from us to you internationally.
What if I want to change my address?
You can make the address change by logging into your account and changing your address. The book(s) will be shipped on 20th, so please update your information before 20th of the month.
If there is an emergency address change that happened after 20th, please email us at email@example.com
When will I be charged for the subscription?
We process your first payment on the day you sign up. From the second month, all of our payments are on the 20th of each month.
Can I try the service before subscribing?
Sure! We have 3-Month Trial Package for those who want to see if they like our selection. At the end of the third month you will have the option to switch to a regular monthly subscription.
What is your refund policy?
For physical products, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds for digital products (Kindle subscription) is not possible unless there's an issue with the link, in which case must be notified within 14-days after receiving the link.