Answers to Your Questions
How does it work?
When you purchase an osusume package, your subscription will auto-renew on the 20th of each month. If at any time you don’t want the service to auto-renew, you can skip a month or cancel your subscription, but who would want to do that? Note that we have a limited number of packages available, so once you cancel, you may have to wait for a spot to open up again.
How are the books selected?
Good question, we are glad you asked. We spend several hours a month curating the best works from famous Japanese authors and up-and-coming new authors. Not all of them are translated into English, so there’s often quite a bit of digging involved (which we enjoy!). We do this so you can get your hands on books you haven’t read.
I'm quite picky, can I choose a genre?
Absolutely! For both our Trial Package and Standard packages, we have an option of Mystery/Thriller/Horror or Literary/Drama/Romance for you to choose from. If you’d like to try wider variety, you can choose “All Genre” too.
Are there any extra fees?
Shipping is included in the price.
However, depending on the country you live in, you may be charged duties or/and VAT on the international shipment. If customs charges fees or taxes charges do occur, you are 100% responsible for the fees.
Will you announce which author(s) will be featured each month?
No. The element of surprise is a huge part of the fun. Your package details are kept secret right until they arrive on your doorstep - get excited!
Can I order multiple packages?
Yes. The world of Japanese literature is huge and there's so much to be explored. Many of our subscribers opt for more than one package. So please feel free!
What does 'osusume' mean?
Osusume (おすすめ) is the Japanese word for ‘recommendation.’
When do I get my book?
Subscription packages ship around the 20th of each month. Due to COVID-19, the shipping is delayed worldwide. We're asking our customers to wait up to 2 months to receive the package. We appreciate your understanding during this difficult times!
Can I order this subscription service as a gift?
Yep! Simply subscribe as a regular subscriber and add your friend's address in the shipping address. This lucky person will continue to receive monthly boxes for as long as you want. You can cancel the service or switch the payment method at any point.
3-Month Trial Package is also a popular (and creative) gift idea. It’s one time payment and your loved one can choose to subscribe after 3 months.
Do you ship internationally?
Yes. We ship all over the world. Please note that international orders take longer to arrive. Please let us know if you don't get the package after 90 days of receiving our shipping confirmation email.
How will I know when my package has shipped?
You will receive an email from us when your package has shipped. If you are in the Europe, it should take around 3-4 business days for your package to arrive. If you are an international customer, it could take up to a month. Since the packages have to go through customs, you just never know how long it will take. A good average is a little over a month from us to you internationally.
What if I want to change my address?
You can make the address change by logging into your account and changing your address. The book(s) will be shipped on 20th, so please update your information before 20th of the month.
If there is an emergency address change that happened after 20th, please email us at firstname.lastname@example.org
When will I be charged for the subscription?
We process your first payment on the day you sign up. From the second month, all of our payments are on the 20th of each month.
Can I try the service before subscribing?
Sure! We have 3-Month Trial Package for those who want to see if they like our selection. At the end of the third month you will have the option to switch to a regular monthly subscription.
What is your return and refund policy?
If your subscription has renewed and your card has been charged, you are set to receive the boxes that have been paid for. Cancelling only affects future renewals and doesn’t trigger an automatic refund. If you didn’t intend to renew, please email email@example.com as soon as possible. We are happy to refund you for any unshipped packages and cancel those shipments.
** Unfortunately, once a package has shipped, we are able to issue a refund. *
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any issues need to be reported to us within 14 days after receiving the package.
You can always contact us for any return question at firstname.lastname@example.org.
Refunds for digital products (Kindle subscription) is not possible unless there's an issue with the link, in which case must be notified within 14-days after receiving the link.